The Cake Shop — Bakery in Ottawa

Reviews of The Cake Shop

• Jason

  Added 2016.05.11

  I can't speak to the cakes, but the donuts and mini cheesecakes were fantastic! As was a caramel covered shortbread dipped in chocolate. My kids thought the gourmet cupcakes were OK, but I think the filling surprised them. The nut free facility is very important to us so that's a plus. We had friendly service and we thought prices were fair. We even froze our leftover birthday donuts and broke them out a while later. Just as good once thawed! Thanks Cake Shop.
• Devin

  Added 2015.10.02

  Oh My god their cakes are just fabulous.. They are so well done for their price. The bakers here are artists.. I have had several of their cakes and they have never let me down in their quality and taste. I will surely recommend ordering from them. They are bit on expensive side... so I would order a for a great occasions. Similar size cake you would get somewhere else may be bit cheaper but the quality and taste you will not get anywhere else.
• Robert

  Added 2015.04.26

  They can make some awesome looking cakes. A few years ago I ordered the infamous Poutine Cake for my son's birthday. It was a huge success, and the kids absolutely loved it. We recently ordered it again to bring to a gathering. I was quite disappointed. It looked fabulous, so A+ for style, however, sadly the cake was rather dry. It should taste as good as it looks...for that price. Very friendly staff. Helpful. Appears to be quite clean in the bakery area. As you can see from the photo there is not much filling inside of the cupcakes that are priced at minimum $3.50 a piece. I am torn between 3 and 4 stars... we'll try them again a few months and see.
• Kyle

  Added 2014.12.04

  I had my wedding cupcakes done many years ago and after that never thought I would use them again. They ended up being nothing special, not like I was shown, tasteless and dry. All of them. I was very disappointed. I could have done it myself that's how it looked. Then my daughter-in-law has a severe peanut allergy, so I needed to go back to them. Again nothing really special for cakes, it was alright but really dry and the cupcakes again were really horrible. I just chucked them. I knew then that I needed to find somewhere else to get my cakes and cupcakes. I found V's cupcakes in Manotick. They are so nice and friendly, I always get what I want and the cupcakes are rediculously awesome. So Vs has me and my family and others go there to get what they need for their loved one's with severe peanut allergies. Sorry Cake Shop, I gave you so many chances to grab my business and I am not the type of person to leave comments. I am because I want other's to know there are other options out there and I found one in Vs Cupcakes. There cakes will knock your socks off in taste and design. I have gone to them for anniversary, birthdays, baby showers and and other occasions.
• Jonathan

  Added 2014.05.22

  Their cakes are good, sometimes great. It is not consistent. I will have to start looking around or drive extra far to get what I want. Too bad.. We have a big family and hence there is always a celebration and need for a cake.... Change your ways cake store or you have lost a long time customer.
• Noah

  Added 2013.10.14

  We have been going here for years off an on, switching between here and Artistic Cake Design. And then when one of children ended up having peanut and egg allergies this ended up being our go to birthday cake store. Like any place when it first opens you often get extra value service and treatment... Now that the cake store has been around for a while, they are starting to take their customers for granted. Terrible customer service, always rushed, and it just feels like they are doing us a favour when in fact if it weren't for the customer they wouldn't have a business. And I'm taking about basics here.. Like a simple Thank you in their emails or in person. A smile, what happened to good old customer service.