Routes Car And Truck Rentals — Car Rental in Ottawa

Reviews of Routes Car And Truck Rentals

• Steven

  Added 2016.04.03

  I am a frequent customer using routes ottawa every 2 months. They are personable, priced right and offer a great service. Highly recommended!
• Joshua

  Added 2016.01.26

  We went on Kayak to look for a car to rent. We found a great deal on an SUV (7 seater) from Routes. Online it clearly stated that there would be unlimited km. Once we called to ask a few questions we learned that this wasn't the case. Priya, the manager was extremely helpful and made us a great deal.
• Jackson

  Added 2015.12.19

  They rented my wife a car in the dark and when she returned it claimed that a small dent (that didn't even damage the paint) was her fault.
• Jaden

  Added 2015.11.09

  We did call the toll free number to let them know about the online KM issue and didn't get very far with them.
• Kevin

  Added 2015.11.02

  The worst i’ve ever dealt with , i tried to call and they were rude and mean for no reason
• Kevin

  Added 2015.10.28

  DO NOT USE this company.
• Aaron

  Added 2015.08.07

  For me, it’s not about the money. It’s about how dirty this company earns their money and I need to expose this matter.
• Christopher

  Added 2015.01.03

  Thank you Priya for responding so quickly to our concerns. Once all is well and we have completed our trip I will write another review with an update.
• Patrick

  Added 2014.11.17

  USE OTHER CAR RENTAL COMPANY IF YOU DO NOT WANT HEFTY UNEXPECTED CHARGES, RIDICULOUS CUSTOMER SERVICE AND DIRTY CARS. DO NOT USE ROUTES CAR RENTAL OR NU CAR RENTAL.
• Steven

  Added 2014.10.21

  We are looking forward to picking up our rental and ensuring all is well.
• Julian

  Added 2014.10.15

  Then they got an inflated repair bill for the quarter panel and door skin charged to our credit card. Luckily we had a photo of the "damage" and our credit card agreed to return all the funds. Scam Artists. Avoid.
• Anthony

  Added 2014.02.10

  AGAIN, TO SAVE YOU TROUBLE, DO NOT USE ROUTES CAR RENTAL OR NU CAR RENTAL! THEY’RE THE SAME COMPANY.
• Brian

  Added 2013.11.06

  Was supposed to be charged $115.51 and instead, I was charged $168.31 because of underage fees. I was fine with this. When I went back home and saw my CC statements, they charged an additional $25 fee (without any receipts and explanations). When I asked about what the charges were, they told me it was because of cancelling another reservation within 48 hours. I booked through expedia and expedia has a 6 hours cancellation policy (NOT 48 HOURS). On the day I inquired about the $25, that’s the day they charged my credit card another $98, without any explanations, receipts and authorization. I inquired again multiple times on these two charges and they didn’t reply my email. The CSR Rep was named Michael. I asked for his last name including a phone number that I can talk to to discuss this matter but wasn’t replied. Since then, I’ve also seen many people complaining about numerous unexpected and unauthorized charges in their CC after they’ve returned the car, including a ridiculous $50 admin fee for processing tolls (in addition to the tolls itself). Customer Service is terrible and this is how they make money, hoping that people would not bother disputing this. If any of you experienced this, I encourage you to report to Better Business Bureau (BBB) Canada + Consumer Protection Ontario and even Major News Agencies in Canada and get a creditcard chargeback.
• Gabriel

  Added 2013.06.01

  We know that mistakes can be made, but for us it is the efficiency of the correction that made us give the 5 stars.