Fred Guy Moving And Storage Ltd — Moving Company in Ottawa

Reviews of Fred Guy Moving And Storage Ltd

• Bill

  Added 2019.01.05

  We relied on these characters for a Lazy Boy delivery. Waited at home. All day and evening. No missed calls. No contact. Our chair never showed. Found out the deliveries that evening had been stopped for no apparent reason. We never got our chair. The local Lazy Boy manager advised us that other customers that night never got their furniture either, including someone who'd ordered over $5000 worth of items. What we did get was a complete refund and a desire not to order anything from Lazy Boy as long as these "professionals" were in charge of proper delivery. I hope the individuals in charge of those deliveries were fired the next day.
• Jeremiah

  Added 2016.07.24

  Very nice guys! Our washer was just delivered and they were quick and respectful. My only issue was that I never received the 'day before pre call ' and we didn't know if or when they were coming until an automated call came in about 15 minutes before arrival. Thankfully I was off work for the day and didn't miss delivery.
• Aidan

  Added 2016.06.23

  On the first occasion, I made arrangements to be at home on a work day for a scheduled delivery. And so I waited. A truck arrives, parks at the end of my laneway for 45 minutes, and then before I know it, DRIVES AWAY. No explanation. No knock on the door. No dryer. Nothing.
• Hayden

  Added 2016.06.13

  They are contracted by Home Depot for appliance deliveries. I have had two separate delivery attempts for a dryer go completely sideways.
• James

  Added 2016.02.13

  They deliver for Sears. They promised to deliver a couch between 7:00am to 6:00pm on a Saturday. Called them at 4:30 to follow-up, and they say they have 5 more deliveries to go. Knowing very well they wouldn't make it on time - 5 deliveries in an hour and a half? Come on, let's be realistic here....I waited until 7pm before I called back again. This time no answer despite posting their working hours until 8pm on Saturday. Guess somebody decided to go home early without delivering on their promise. No pun intended.
• Luke

  Added 2016.01.12

  Recommendation: Do not buy appliances from Home Depot if you need them delivered.
• Cameron

  Added 2015.05.08

  Won't let me post with zero stars because that's what they deserve. Do NOT hire these idiots. They deliver for Lazy Boy and I'll never shop at Lazy Boy again for the simple fact that they deal with Fred Guy Delivery. They were supposed to phone the day before delivery which they did but didn't leave a message and I guess they are not intelligent enough to call the alternate number on file. So, we had no idea when they were coming. Of course I ran a quick errand the next day and they show up. I called them back and the utter moron that responded said he'd call the truck to see if they could come back. He said that they would return later in the day so that I must remain at home. Four hours later, they still didn't show up. I call again and the moron who responded said, oh yeah, he'll be there within an hour or two so be sure to stay home. Well, you know where I"m going with this. They never showed up. He told me not to call Lazy Boy to reschedule because they were coming. I stayed home for hours like an utter fool. I would NEVER rely on Fred Guy. In fact, it's because of them that I will NEVER shop at Lazy Boy again for the mere fact that they have a contract with such a dishonourable company. They deserve ZERO stars. NOT IMPRESSED. Can't believe they are still in business.
• Sebastian

  Added 2015.03.12

  *After reading more reviews its clear this company is a mess and to be avoided at all cost.
• Daniel

  Added 2014.09.09

  A phone call to dispatch revealed that DRYER WAS NOT ON THE DELIVERY TRUCK. It was lost in the warehouse. Sure, "lost in the warehouse". More phone calls over several days reveals that they've located the dryer: "I literally have my hands on it", proclaims dispatcher, "For sure it will be on the truck next time".
• Antonio

  Added 2013.10.07

  On the second delivery attempt, again I wait at the appointed time. Again making arrangements with my employer to be late for work. What happens? You guessed it: AGAIN NO DRYER ON TRUCK. And the attitude of the charming fellows who showed up? "Not our problem, can't help you". Couldn't be bothered to call the warehouse to locate the dryer, or apologize for being 3 hours late (the driver apparently was late for work). Did they bother to haul away a defective dryer that was part of the delivery contract? Not on your life.
• Isaiah

  Added 2013.06.11

  Update: the couch finally arrived after being about hours late. The ottoman leg was damaged as well as a huge scratch on the couch due to the movers. They insisted we sign a waiver to acknowledge there was no damage.
• Miguel

  Added 2013.06.05

  One of the worst, if not the worst, customer experience of my life. And no, I'm not exaggerating. There is something very wrong with this company.
• Cole

  Added 2013.05.19

  I haven't used this company and I won't in the future. These guys are rude. They are often here in our condo parking lot. They always seem to park in a way that prevents as many paying tenants access to their parking spots as possible. Their deliveries take FOREVER so you are stuck waiting upwards to an hour for them to so graciously allow you into the parking spot YOU PAY for. Today I pulled in as they were unloading a RUG. Two men for a rug...They smirked at me and went inside with their rug delivery. Its already been at least 25 mins where they haven't come back outside. They have no business leaving this truck parked in front of a fire hydrant and blocking tons of private paid parking. There is plenty of visitor parking for them to use promptly after unloading. Will never recommend or Use this company.