Browns Cleaners — Laundry in Ottawa

Reviews of Browns Cleaners

• Alejandro

  Added 2016.03.09

  Worst experience of my life. I brought in 6 items (two suit jackets and four pairs of pants) for alterations. I had major issues with 4 of the items:
• Miguel

  Added 2016.02.22

  - They momentarily lost one of my pairs of pants
• Aaron

  Added 2016.02.18

  I have never witnessed such a display of incompetence, disorganization, lack of professionalism and poor customer service. I never plan on returning here and if offering 0 stars was a possibility, I would.
• Angel

  Added 2015.11.30

  Best alterations spot in town. Luis and his team are simply fantastic. Very knowledgeable and capable.
• Hunter

  Added 2015.10.16

  - The work that was supposed to be done on the pair of pants they lost was done on another one, making both pairs unwearable.
• Steven

  Added 2015.08.06

  I totally agree with another commenter that this is the "best alteration spot in town"! They've handled the alterations for all my custom-made apparel. I brought in a dress that I had purchased from abroad with very intricate and complex seaming. These guys were not only to alter the dress to my size, but also match the original seaming. The dress fits like a glove!
• Gavin

  Added 2015.08.04

  - The suit jackets had to be altered 3 times because they were altered to the point where I couldn't move my arms. The suit alterations even got worse by the second try at the alterations.
• Isaiah

  Added 2015.02.16

  Bad service quality and customer service ! I visited this store for the dry cleaning of a pair of dress pants on a Thursday. Promised to be available next day after 5pm. Went back next Monday to pick it up, was told it's not ready due to stains on my pants. I would not mind if the manager/owner simply said they made a mistake and the pants were not ready. Instead of apologizing, he put the blame on me and said the pants were not ready because they have stains on it. The pants have the usual salt stains from walking outdoor in winter, nothing major. I find the behavior of the manager/owner for putting the blame of his mistake on the customer extremely unprofessional. This dry cleaner will lose my business forever. I will go back to the Hillary dry-cleaner one block west on the same street.
• Aiden

  Added 2014.11.02

  - Late on multiple occasions, 4 hours late in one case.
• Ryan

  Added 2014.04.11

  - Very poor overall customer service
• Elizabeth

  Added 2013.09.09

  The name Browns stands for the quality of service you're receiving: Crap!
• Carlos

  Added 2013.07.08

  Horrible customer service, this place is the worst place you can ever go to do business with, they treat customers like their own slaves. This place should be sued. Horrible, Horrible, Horrible from every aspect.