SoftMoc — Shoe Store in Ottawa

Reviews of SoftMoc

• William

  Added 2016.08.12

  I dropped in today (January 26, 2018 at around 4:30) and was in a little bit of a hurry as I had to get back to work. There were a few people in the store and only two employees working and serving people. That meant some of us had to wait our turn. Now as I was being served, a customer beside me was huffing and puffing that she didn't receive her footwear that were supposed to be delivered to her place but she had failed to give an apartment number so the footwear was returned and went to Place D'Orleans. She was so mad and became quite unreasonable. Despite her reaction the employee remained calm, cool, collected and professional. In the meantime, the employee serving me was also doing her best to work quickly and efficiently. Then a customer came up beside me and urgently waving a boot at the lady serving me. So the employee politely told her that she is serving me at the moment and will help her as soon as she is done and that she must wait her turn. The customer then reacted and rolled her eyes and got very upset and wouldn't back away (as I was at the counter and so was she right up close to me). Again, the employee helping me remained poised and professional. I was so impressed with both of them. I don't understand how footwear could be an emergency and give people a ticket to be rude and mistreat these girls who were doing their very best to serve everyone. ( Not their fault that they were short staff).
• Timothy

  Added 2013.04.09

  These girls deserve a raise!! Management should be reassured that they have great professional staff.